Total Mortgage Arena is fully compliant with all ADA requirements.
All areas of the facility are accessible including the main entrance, box office, concessions, restrooms and all seating areas including luxury boxes. The Total Mortgage Arena does NOT provide wheelchairs.
Seating areas vary according to the event. Permanent locations for patrons with special needs are located on all three concourse levels of the Arena and are accessible from the ground level via an elevator. Other locations may be available depending on the actual set up of the event. Please check with the box office for locations and availability of seating for patrons with special needs for specific events. In an effort to accommodate as many patrons with special needs as possible, patrons who require special needs seating are limited to one adjacent companion seat. The box office will attempt to accommodate larger parties in nearby seating when available.
Seating for the patrons with special needs can be purchased through the General Public points of sales for the event. Tickets can be purchased at the Total Mortgage Arena Yale New Haven Health Box Office in person, or by going online through Ticketmaster.com. For further inquiries please contact the Yale New Haven Health Box Office at 203-345-2400.
Accessible parking is located in both the Transit Garage at Harbor Yard on South Frontage Road & surface lot P between Lafayette St & Broad St. Event parking fees apply in both areas. All vehicles requiring accessible parking must have the proper decals displayed from the rearview mirror or have a special license plate. Accessible parking spaces are limited. The Arena has a drop area for patrons in the front circle if needed.
Public elevators are available in Total Mortgage Arena. Elevators are located at the Premium Seating entrance and the Box Office Lobby. These elevators are strictly designated as preferred use for guests with special needs during all events.
All public restrooms are designed to be accessible to our guests with special needs. Guests will find accessible features such as stalls, sinks, mirrors, paper towel dispensers and "family" restrooms with baby changing stations. All concession stands on the Concourse Level have counters that meet ADA height regulations.
Service Animals / Interpreting Services
Although animals are not allowed in Total Mortgage Arena, an exception is made regarding service animals for guests with special needs. Please contact Total Mortgage Arena box office about service animals and guests with special needs.